Lucy Caplan, BACP

Lucy Caplan is a counsellor with 17 years' experience helping people cope with stress, anxiety, depression and relationship difficulties. She also supports those facing grief, addiction, parenting strain and workplace problems. Lucy lists supporting carers among her focus areas and works with individuals on issues linked to caregiving stress.

She trained as a counsellor in 2007 and is a BACP member, which is shown as BACP. Over nearly two decades she has worked with a wide range of concerns, including bereavement, abuse, domestic violence, eating-related issues and change management.

Lucy describes her way of working as integrative. That means she brings together different methods to match what each person needs. She aims to be client-centred, so sessions focus on the matters the person most wants to address.

Her style is practical and down-to-earth. She uses solution-focused ideas alongside talking therapies to help people notice small changes and build on them. Motivational techniques are used when someone wants support changing habits, such as smoking or drinking.

Sessions can be short-term, time-limited or longer term, depending on what someone prefers. Lucy offers telephone and video appointments. She aims to create a warm, non-judgemental space where people can talk through what is worrying them and plan next steps.

How Lucy adapts counselling approaches for online work

Client-Centred Therapy puts the person's priorities first. In practice this means the counsellor follows what the individual wants to talk about and shapes sessions around their goals and pace. It helps with stress, relationship strains and caregiving worries. Cognitive Behavioural Therapy, or CBT, focuses on how thoughts, feelings and actions connect. It uses practical exercises and small experiments to reduce anxiety, improve sleep and change unhelpful habits.

Finding the right approach is part of the work. Lucy will discuss different methods and agree together which to try based on a person's needs and preferences. That decision is collaborative and can change as progress is made.

Lucy offers telephone and video sessions, which can make it easier to fit counselling around work, caring duties and daily life. Phone calls can be a shorter check-in or suit lower bandwidth, while video lets people use visual cues during conversation. If you want other formats, confirm current session options before booking so you know what is available.